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Mitch Gaylord's "Melt It Off" program
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May 23, 2008 Mitch Gaylord complaint |
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So, I recently ordered Mitch Gaylord's "Melt it Off" exercise program. I originally tried ordering over the phone but could only get an automated touch tone system, so, I ordered off their Web site. Cost including regular shipping was around $26. Six weeks later I finally received my package containing the 2lb. "G Ball", some booklets and an exercise DVD. The next day I received another package containing the exact same thing. Then the mystery charges to my account started occuring. I was overcharged over $75! When I called to explain there was some kind of error going on and that they had sent me two packages the customer service rep said that I had ordered two. I explained that "no, I had not ordered two and have a receipt of my purchase." Then she proceeded to say, oh it looks like someone else at your house ordered the other package.
I said "who would that be?" They said do you have a spouse? I said yes, my husband. They said yes, that's who ordered it. I talked to my husband, he said he did not order any such thing and was not even aware that I had ordered one. I asked them to take the other package off my account and that I had already sent it back to them via "return to sender." They said that they could only refund the cost of the product and not the shipping which was Express shipping on the other package. (Around $21!) I said, but we didn't order the other package! I also questioned another charge from them on my card for $26 that showed up a week after I received the two packages. They said it was for some "Energy Boost" vitamins that they would be sending me monthly. I said I didn't order that or receive that either, so please remove from my account. They said that I would be receiving the first shipment of vitamins shortly and as soon as I returned them they would credit my account. Two weeks later, I received them. I sent them back.
I called them back and asked for my refunds. They refused to refund the full amounts. Basically, they wanted me to pay for the shipping costs of the vitamins and 2nd package even though I didn't order them. Even after I talked to the manager, they refused to refund the full ammount. I was out close to $50 in unauthorized charges. That's when I got my bank involved as I used a bank card to make the original purchase. My bank finally resolved the issue for me, but it took me having to cancel my credit card and getting a new card. All in all, the process took three months to get a refund for unauthorized charges from this company! What a mess! Although the exercise program is good... their customer service is horrible.
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1. Written by Lisa Ling, on 12-08-2008 13:42
Do not order from this company. There are HIDDEN fees associated with the so called vitamins. Had to get credit card company to resolve the issue.
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2. Written by Camden Smith, on 13-07-2008 13:47
 Great workouts BUT
- TOO MUCH TIME WASTED on instruction
- 4lb should be included as 2lb ball does little except with ab workout
-recommend going straight to the max workout if you've been working out a while to maximize the effectiveness
 Instruction: should have included that the 3 people demo'ing during the workout show respectively: Bronze, Silver and Gold levels whereas you generally have to guess.
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3. Written by Mpd, on 13-07-2008 12:18
I like the workout videos... they are harder than they seem... you will definitely feel the burn and the inches start dropping off. A good program if you can survive the ordering process!
Ordering the system is a pain in the neck, though. They have it automated and keep offering you vitamins, etc... I had to keep saying no.. then the automated voice tells you they did not get your reply... I ended up putting phone on speaker phone and replying: "no, no, no no to all the offers... Eventually I just hung up.
About 3 weeks later... I got the system and there haven't been any more shipments or charges... I think the workout is solid... Ordering it should not be so painful!
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4. Written by SassySassy1, on 07-07-2008 16:06
Be careful with this company. I ordered product, never received, and it took 2 calls before I could get a refund. Then mysteriously, 10 days later another charge appears on my CC. They shipped, without authorization, vitamins and charged me. Called supervisor and got her to issue refund and RMA# so I can return the vits. I'm done with these people. Filing complaint with Attorney General of California.
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